Contact Us

If you contact us via the form on our website or by email, we will store the information you provide for six months to process your inquiry and in case of follow-up questions. We will not share this information without your consent.

Data storage

Please note that, in order to simplify the purchasing process and facilitate subsequent contract processing, the online store operator stores the IP address of the internet connection owner via cookies, as well as the buyer’s name and address.

In addition, we also store the following data for the purpose of contract processing: IBAN, VAT ID. The data you provide is necessary for the performance of the contract or for the implementation of pre-contractual measures. Without this data, we cannot enter into a contract with you. Data is not transferred to third parties, with the exception of the transfer of bank details to the processing banks/payment service providers for the purpose of debiting the purchase price, to the transport company/shipping company commissioned by us for the delivery of the goods, and to our tax advisor for the fulfillment of our tax obligations.

If the purchase process is canceled, the data we have stored will be deleted. If a contract is concluded, all data related to the contractual relationship will be stored until the expiration of the statutory retention period (7 years).

In addition, the following data—name, address, purchased goods, and date of purchase—will be stored until the product liability period expires (10 years). Data processing is carried out in accordance with the legal provisions of Section 96(3) of the Telecommunications Act (TKG) as well as Article 6(1)(a) (consent) and/or (b) (necessary for the performance of a contract) of the GDPR.

Cookies

Our website uses cookies. These are small text files that are stored on your device via your browser. They do not cause any harm.

We use cookies to make our website user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser the next time you visit. If you do not wish this, you can configure your browser to notify you when cookies are set and to allow them only on a case-by-case basis. Disabling cookies may limit the functionality of our website.

Web analytics

We have entered into a data processing agreement with the service provider.

Data processing is carried out in accordance with the legal provisions of Section 96(3) of the Telecommunications Act (TKG) and Article 6(1)(a) (consent) and/or (f) (legitimate interest) of the GDPR.

Our objective, in accordance with the GDPR (legitimate interest), is to improve our services and our website. Because we value our users’ privacy, user data is pseudonymized [pseudonymization is recommended when the legal basis is “legitimate interest”; this must be clarified with the web analytics service].

Newsletter

You can subscribe to our newsletter via our website. To do so, we need your email address and your consent to receive the newsletter.

In order to provide you with targeted information, we also collect and process voluntarily provided information regarding your areas of interest, company name, street address, ZIP code, city, and email address.

Once you have subscribed to the newsletter, we will send you a confirmation email with a link to confirm your subscription.

You can unsubscribe from the newsletter at any time. Please send your cancellation request to the following email address: info@supershop.at We will then immediately delete your data related to the newsletter distribution.

Your rights

You generally have the right to access, rectification, erasure, restriction, data portability, withdrawal, and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been infringed, you may file a complaint with the supervisory authority. In Austria, this is the Data Protection Authority.

You can reach us at the following contact information:

Phone: +43 6468 - 8914
Fax: +43 6468 - 8914-4
Email: info@supershop.at